When should you inform a supervisor about a customer complaint?

Informing a supervisor about a customer complaint is essential when you are unable to resolve the issue yourself. This approach ensures that the customer feels heard and valued, and it allows for the involvement of a person who may have more authority or experience to address the situation effectively. By escalating the complaint at this point, it helps maintain customer satisfaction and potentially resolves the problem in a more timely manner.

While there might be instances where you feel a supervisor's input is necessary, waiting for an unresolved issue gives clarity on when to seek further assistance. Managing only serious complaints can lead to dissatisfaction with the service for less critical issues that still need attention. Additionally, relying solely on the customer’s insistence might not always lead to the best customer service practices, as some situations might require proactive involvement from a supervisor regardless of the customer’s request. Thus, escalating unresolved complaints is the most effective strategy.