What action should you take when a customer presents a gift card?

When a customer presents a gift card, the appropriate action is to check the balance and process the payment accordingly. This is a key part of handling transactions involving gift cards. By checking the balance, you ensure that the card has sufficient funds to cover the purchase, which helps in providing excellent customer service.

Additionally, processing the payment as per the available balance on the gift card allows for a smooth transaction. If the card has an insufficient balance, you can inform the customer and offer them options to pay the remaining amount using other payment methods. This approach not only reflects good practice but also enhances customer satisfaction by accommodating their payment method preferences.