How do you process a return at the register?

To process a return at the register effectively, the first step is to retrieve the original transaction. This is crucial because it provides the necessary details about the purchase, including the item(s) being returned and the corresponding payment method. Scanning the item helps ensure accuracy in the return process, allowing the register to confirm the item is eligible for return according to store policies. Following the established return process ensures that all required steps are taken, creating a smooth experience for both the customer and the employee. This method assists in maintaining proper records for inventory and sales, which is essential for accounting and inventory management. Thus, retrieving the original transaction and correctly scanning the item adheres to standard return protocols.