How do you assist customers with mobile orders at the register?

Assisting customers with mobile orders at the register involves a streamlined process that prioritizes efficiency and customer satisfaction. Verifying the customer's mobile order confirmation is an essential step in ensuring that the correct items are prepared and ready for collection. This verification often includes checking the order details against the customer's confirmation and ensuring that everything matches.

By processing the mobile order promptly after verification, you are acknowledging the customer's prior engagement with the Starbucks app, which primarily aims to reduce wait times and improve their overall experience. This not only reinforces the customer’s decision to use the mobile order feature but also showcases efficient service, thereby enhancing customer loyalty.

The other options do not align with the best practices for handling mobile orders. They either delay service, create confusion, or disregard the single purpose of mobile ordering, which is to facilitate quicker transactions for those who have already placed orders through the app. Recognizing and addressing mobile orders effectively at the register is crucial for meeting customer expectations in a fast-paced service environment like Starbucks.